National EPR Usability Summit 2026

London’s ‘Walkie Talkie’ Building (20 Fenchurch Street) | Wednesday 4 November 2026

Following the success of our inaugural event, Ethical is bringing together NHS leaders, clinicians, digital health professionals and industry partners for the second National EPR Usability Summit, with KLAS Research contributing international insight and expertise. With NHS organisations increasingly focused on optimisation, the summit will explore how better EPR usability can improve productivity, clinical safety, staff experience and return on digital investment.

Through national perspectives, NHS case studies, leadership conversations and the return of the EPR supplier panel, delegates will hear directly from those leading and delivering EPR optimisation across the NHS and wider digital health community. With only a few free places remaining for health and care staff, we encourage you to register your interest soon. See the full agenda below.

Agenda

Event Chair & MC: Diarmaid Crean

08:30 – 09:20 Registration & Networking 

09:20 – 09:30 Welcome & Opening Remarks 

  • Thomas Webb, Founder, Ethical Healthcare & Tracey Watson, CEO, Ethical Healthcare  

09:30 – 09:50 Insights from EPR Usability  

  • Connor Bice, Senior Insights Director, KLAS Research 

09:50 – 10:05 National Launch – NHS Arch Collaborative 

  • Tracey Watson, CEO, Ethical Healthcare 
  • Thomas Webb, Founder, Ethical Healthcare 
  • Jason Hess, Vice President, KLAS Research 

10:05 – 10:25 Creating Better Digital Experiences Across Health and Care 

  • Dr Jim Ritchie, CCIO, Northern Care Alliance NHS Trust  

10:25 – 10:50 Partnership working to deliver EPR Usability  

  • Jo Watts, Digital Transformation Consultant, Ethical Healthcare  
  • Anna Wibberley, AVP – Client Success, Altera Digital Health (UK & EMEA)
  • TBC Queen Victoria Hospital NHS FT 

10:50 – 11:10 Refreshment Break 

11:10 – 11:45 Practical Session: Co-designing Digital Systems that Work for Frontline Staff  

Practical approaches to involving frontline staff in designing and improving digital systems – with ideas delegates can take back to their organisations 

  • Dr Victoria Betton, Programme Director for Digital Data & AI, Health Innovation Kent Surrey Sussex & Expert in People Centred Design 
  • Lauren Constable, Head of User Centred Design, Health Innovation Manchester 

11:45 – 12:05 Fireside Conversation: Leadership Lessons in EPR Deployment & Optimisation  

  • Beverley Bryant, Chief Digital Officer at University Hospitals Dorset, in conversation with Tracey Watson  

12:05 – 12:20 Audience Q&A 

Questions for the morning speakers. 

12:20 – 13:20 Networking Lunch 

13:25 – 13:40 Partner Innovation Spotlight 

  • Telefonica Tech  

13:40 – 14:00 Summit Partner Keynote: Delivering Measurable Benefits Through EPR 

  • Dell Technologies & AMD featuring NHS customer case study  

14:00 – 14:40 Executive Panel Discussion: How EPR Suppliers are Responding to the Usability Challenge – Chaired by Paul Richards, Senior Independent Director, Torbay & South Devon NHS FT 

  • Felicity Bloom, Implementation Director, Epic 
  • Mark Hutchinson, Executive Vice President, Altera Digital Health (UK & EMEA)
  • Charlotte Scott, Managing Director, MEDITECH UK
  • Tim James, Clinical Director & Nursing Executive, Oracle Health, UK
  • Paul Deffley, UK Managing Director/Chief Medical Officer, Alcidion 
  • Joe McDonald, Medical Director, The Access Group 

14:40 – 15:10 NHS Case Study: EPR Usability Intelligence in Practice 

  • Sarah Barr, CDIO, The Clatterbridge Cancer Centre NHS FT 
  • Matt Connor, Group CDIO, NHS University Hospitals of Liverpool Group 

15:10 – 15:30 Fireside Conversation – Beyond the EPR: AI, Intelligent Workflows and the Future of Digital Healthcare 

  • David Newey, CDIO at GOSH for Children NHS FT, in conversation with Thomas Webb 

15:30 – 15:50 National Keynote: The Future of EPR Usability in the NHS 

  • Dr Alec Price-Forbes, CCIO, NHS England  

15:50 – 16:20 Summit Debate & Audience Questions 

An open discussion and questions with afternoon speakers  

16:20 – 16:30 Closing Remarks & Next Steps 

16:30 – 18:00 Networking Reception Drinks hosted by Alcidion 

Register your interest…

Register your interest using the form below and we will confirm your place as soon as possible.