The NHS has invested billions in digital but for many clinicians, the everyday experience still isn’t matching the ambition.
In our work across NHS England, NHS Wales and with KLAS Research, we hear the same message repeatedly: clinicians aren’t resistant to digital, they’re just working around the systems that should be supporting them. Slow logins, misaligned workflows, hard‑to‑find information and growing workarounds are all signs that value is being lost between EPR implementation and real‑world use.
This new piece explores what we’re seeing in practice:
- why EPR usability is now a clinical, operational and financial issue
- how infrastructure, workflow design and training shape the frontline experience
- why benefits remain unrealised despite huge effort and investment
- where the real opportunity lies for organisations ready to move from “live” to “working well”
Digital transformation isn’t about getting systems in place, it’s about making care easier, safer and more sustainable for the people delivering it.
If you’re preparing for an EPR implementation, living with one, or trying to understand why value still feels out of reach, this article offers a grounded, clinician‑led view of what needs to happen next.