Your EPR should work for your staff – not against them.

Interactive event | London’s “Walkie Talkie” | Wednesday 19 November 2025

Electronic Patient Records (EPRs) are meant to make care easier, not slow it down. Yet across the NHS, poor usability is undermining clinical workflows, driving inefficiencies, jeopardising patient safety, and contributing to burnout amongst staff. As NHS England’s partner on the EPR Usability Survey since 2021, working with KLAS Research, we have the data, insights, and expertise, to help the NHS improve usability.

Did you know…

  • Millions of pounds are lost annually to EPR inefficiencies

  • Hours of clinical time is wasted on clunky documentation

  • Burnout and staff turnover is fuelled by frustrating systems

  • Unrealised ROI despite significant investment

It doesn’t have to be this way.

Attend the national forum with one focus: usability-first EPR transformation

On 19th November, we’re bringing together NHS leaders, clinicians, and digital teams for a one-day event at 20 Fenchurch Street, London to put usability at the heart of NHS digital health strategy.

Whether you’re preparing for procurement, navigating a recent go-live or looking to optimise your current system this event will explore what’s possible — and what’s next — when we treat usability as a non-negotiable.

Draft Agenda

8:30 – 9:30 Registration and Networking 

9:30 – 9:40 Chair Opening Address
– Thomas Webb, Founder, Ethical Healthcare
– Tracey Watson, CEO, Ethical Healthcare 

9:40 – 10:00 Keynote Address
– Derm Ryan, Director of Digital Transformation, NHS England

10:00 – 10:40 Presentation: Insights from the national EPR usability survey
– Connor Bice, Senior Insights Director, KLAS Research
– Thomas Webb, Founder, Ethical Healthcare

10:40 – 11:10 Panel: The Usability Recipe for Success
– Andy Carruthers, Group CTIO, University Hospitals of Leicester NHS Trust and University Hospitals Northamptonshire
– Dr Ashwin Pinto, Joint CCIO & Consultant in Clinical Neurology, University Hospital Southampton NHS FT
– Jeremy Goff, VP of Emerging Business, KLAS Research
– TBC
– TBC

11:10 – 11:40 Break

11.40 – 13:00 Audience participation session around user-centricity
– Victoria Betton, Director of Digital Data and AI, Health Innovation Kent Surrey Sussex

13:00 – 14:00 Lunch 

14:00 – 14:20 The Road to Optimisation: Strategies for Maximising EPR Usability
– Harm Mescher, Senior Vice President, uPerform
– Andy Kinnear, Advisory Board Member, uPerform

14:20 – 14:40 Presentation: How Ambient Voice is Changing the EPR Game
– Dr Shankar Sridharan, Chief Clinical Information Officer, Great Ormond Street Hospital

14:40 – 15:10 Panel: How suppliers are responding to the Usability Survey results
– Felicity Bloom, Implementation Executive, Epic
– Mark Hutchinson, Executive Vice President, Altera
– Charlotte Scott, Managing Director, MediTech
– Distie Profit, Vice President & Country General Manager, Oracle Health
– Darren Ransley, Chief Revenue Officer, Alcidion

15:10 – 15:30 Case Study: Deploying an EPR across two million people in Northern Ireland
– Telefonica Tech and Encompass

15:30 – 16:30 Audience Q&A 

16:30 – 16:40 Chair wrap-up and next steps 

16:40 – 18:00 Drinks reception

Be part of the solution

Want to be in the room? Register your interest to be considered for an invitation. Space is limited.

Register your interest using the form below today and we will inform everyone mid-September.

Follow Ethical Healthcare on LinkedIn and subscribe to our newsletter, The Edge, to stay in the loop.