Following the first National EPR Usability Summit held in November, Ethical Healthcare Consulting has announced a new strategic partnership with KLAS Research, Goliath Technologies and Userlane to support NHS trusts as they move from EPR deployment into long-term optimisation.

The partnership builds on Ethical Healthcare’s national experience supporting NHS digital programmes. Over the past four years, Ethical has worked with NHS England and Digital Health and Care Wales to assess EPR usability across acute, mental health, general practice and ambulatory care settings.  

The partnership follows the third NHS England-commissioned EPR usability study and is informed by global insight from KLAS Research, which consistently highlights three factors as critical to effective digital working: 

  • Workforce training and confidence 
  • Staff engagement and adoption 
  • Technical performance and system reliability now, with global insights on best practice from over half a million clinician responses, technical capability, and frontline engagement expertise, Ethical and its partners are offering NHS trusts a solution to optimise their EPR systems and empower their workforce. 

National experience, global insight 

Ethical Healthcare, a consultancy in NHS digital transformation, and KLAS Research were commissioned by NHS England to engage frontline staff across England to understand their real-world experience with EPRs. KLAS – a global leader in healthcare IT insights – also contributed their Arch Collaborative learnings from health systems around the world.

 “Many trusts are now looking beyond go-live to focus on how EPR systems perform day to day,” said Judy Smith, COO at Ethical Healthcare Consulting. “This partnership brings together complementary expertise to support that next phase of optimisation.”

An end-to-end EPR optimisation partnership 

To turn insights into impact, Ethical Healthcare has formed an operational partnership with: 

  • KLAS Research – bringing global benchmarking data and learnings from the Arch Collaborative to help trusts understand how their performance compares and where to improve. 
  • Goliath Technologies – delivering deep infrastructure monitoring to help IT teams pinpoint performance issues affecting the speed, reliability, and usability of EPRs. 
  • Userlane – offering interactive digital training to help clinical and administrative staff gain confidence and competence in using EPR systems. 

Together, the four organisations offer NHS trusts an integrated, evidence-led route to improving EPR usability – whether the problem lies with training, engagement, or infrastructure. 

Thomas Charlton, Founder & CEO at Goliath, said: “Our solution gives NHS digital teams the real-time visibility into clinician experience with the data they need to pinpoint issues, fix slowness and optimize EPR performance – so clinicians get the speed, reliability and seamless access they depend on every day.” 

From insight to action 

Trusts that commission Ethical Healthcare can now access a full suite of services tailored to their needs: 

  • EPR usability assessments – benchmarking staff experience and system performance. 
  • Staff engagement workshops – co-designed sessions to surface frontline insights and build ownership. 
  • Real-time performance monitoring – using Goliath to track system behaviour and uptime. 
  • Targeted digital training – using Userlane to deliver guidance and support, embedded within EPR workflows. 

“This is about moving beyond just implementing EPRs – it’s about making them work for staff and patients alike,” said Connor Bice, KLAS Research. “We’re inviting trusts to work with us to take the next step in digital maturity.” 

Join the movement 

Ethical Healthcare and its partners are now engaging with NHS trusts across the country to support their EPR optimisation journey. Whether a trust is live with an EPR or preparing for deployment, this new offer brings the right data, the right insights, and the right tools to deliver meaningful change. 

To find out more, contact us