Your EPR should work for your staff — not against them.

Interactive event | London’s “Walkie Talkie” | Wednesday 19 November 2025

Electronic Patient Records (EPRs) are meant to make care easier, not slow it down. Yet across the NHS, poor usability is undermining clinical workflows, driving inefficiencies, jeopardising patient safety, and contributing to burnout amongst staff. As NHS England’s partner on the EPR Usability Survey since 2021, working with KLAS Research, we have the data, insights, and expertise, to help the NHS improve usability.

Did you know…

  • Millions of pounds are lost annually to EPR inefficiencies

  • Hours of clinical time is wasted on clunky documentation

  • Burnout and staff turnover is fuelled by frustrating systems

  • Unrealised ROI despite significant investment

It doesn’t have to be this way.

Attend the national forum with one focus: usability-first EPR transformation

On 19th November, we’re bringing together NHS leaders, clinicians, and digital teams for a one-day event at 20 Fenchurch Street, London to put usability at the heart of NHS digital health strategy.

Whether you’re preparing for procurement, navigating a recent go-live or looking to optimise your current system this event will explore what’s possible — and what’s next — when we treat usability as a non-negotiable.

Draft Agenda

8:30 – 9:30 Registration and Networking 

9:30 – 9:40 Chair Opening Address: Thomas Webb, CEO, and Tracey Watson, Director of Consulting, Ethical Healthcare 

9:40 – 10:00 Keynote: NHS England

10:00 – 10:20 Presentation: Insights from the national EPR usability survey and how to make cash-releasing savings – KLAS Research and Ethical Healthcare

10:20 – 10:40 NHS Trust case study: Your Playbook to Improving Usability

10:40 – 11:10 Panel: Creating an NHS Blueprint – how do we improve poor results with limited investment?  

11:10 – 11:40 Break

11.40 – 13:00 Audience participation session around user-centricity

13:00 – 14:00 Lunch 

14:00 – 14:20 Headline Sponsor case study – uPerform and NHS Trust

14:20 – 14:40 Listen Up, Healthcare: How Ambient Voice is Changing the EPR Game 

14:40 – 15:10 Panel: How suppliers are responding to the Usability Survey results

15:10 – 15:30 Case Study: Deploying an EPR across two million people in Northern Ireland

15:30 – 16:30 Audience Q&A 

16:30 – 16:40 Chair wrap-up and next steps 

16:40 – 18:00 Drinks reception

Be part of the solution

Want to be in the room? Register your interest to be considered for an invitation. Space is limited.

Register your interest using the form below today and we will inform everyone mid-September.

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