Blinx Healthcare’s new electronic patient record (EPR) for urgent care offers an opportunity to join up primary, community, and urgent care in ways we’ve not seen before.  

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Our partner, Blinx Healthcare, launched a new EPR for urgent care at this year’s Urgent Health UK Conference.  

PACO24 facilitates the entire patient journey from 111 call to consultation, prescription, and integration into the patient’s medical record.  

It was developed with Primary Care 24, a social enterprise that delivers a range of urgent and primary care services for the NHS in the North West of England. Over the past 18 months, Blinx worked closely with Primary Care 24 to develop deep insights into what tooling an EPR for urgent care requires to respond effectively to the current challenges and future needs of healthcare providers.  

The result is an end-to-end cloud-native EPR that connects health services across urgent care. Key features include:  

  • Real-time reporting and dashboards: Monitors live data for smarter decision-making 
  • Smart case allocation: Advanced algorithms match cases to the right staff members for optimal care delivery within the case priority 
  • Telephony integration: Handles comfort calls and clinician consultations  
  • Health forms: Creates customised health forms to capture information prior to consultations 
  • Consultation screen and prescribing: Manages patient interactions and prescriptions all in one place 
  • Shared appointment booking: Operates specific services across sites – locally, regionally, and nationally – from one appointment book 

PACO24 is a secure, scalable solution that has the ability to roll out healthcare to multiple organisations and sites, acting as a single practice. And, with integrated telephony supporting mobile consultations for remote appointments and home visits, it ensures a comprehensive urgent care experience. 

Delivering health and care outside of hospital 

One of the added values of the software is the opportunity to join up primary, community, and urgent care.  

These settings have often been left behind in the digital healthcare agenda, with EPRs in particular maturing much quicker in acute care organisations. 

The multitude of systems currently in place are a barrier to the swift sharing of patient information. An EPR that connects primary, community, and urgent care offers a real opportunity to improve the experience and quality of care. 

With the government’s 10-year plan for the NHS likely to focus on driving healthcare out of hospitals, effective primary and community care, supported by an effective urgent care response, is essential to ensuring patients can access the healthcare they need in their communities.  

Get in touch 

If you’d like to chat to us about digital transformation programmes in primary, community or urgent care, email info@ethicalhealthcare.org.uk.  

Demo PACO24 

To demo PACO24, book an appointment with Blinx Healthcare now.